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Returns & Exchanges Policy

Returns & Exchanges

If for any reason you are not happy with your Grace Coffee product, we will take it back within 30 daysfrom the date of purchase.

    • Shipping Charges are not refundable.

    • Products and perishable goods must be unused (new condition) and in original casing to be eligible for a refund.

  • Please allow up to 3-5 business days after we receive product for a refund to be reflected in your account.

  • We will process all refunds by the same method of payment used at the time of purchase. Please email us at contact@gracecoffee.co before sending anything back.

  • Grace Coffee LLC is not responsible for Shipping Charges when customers return an item.

  • Exchanges are only accepted within 30 days of placing your order.

  • Grace Coffee LLC offers a limited one-year warranty for all of its non-perishable products. We will replace your order if it becomes defective within one year. The warranty includes any manufacturing defects. The warranty does NOTcover normal wear and tear. We do ask that you mail the damaged product to allow our Quality Control department to take a close look at the issue in order to keep improving our products. The quality of our non-perishable products, as well as customer satisfaction, is extremely important to us. Similarly, we ask our customers to keep in mind Grace Coffee will not replace any product after 1 year from the date the order was placed.

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